Babylon Store

Here you will find the most common questions in regards to our online store and the purchase funnel.

What credit cards do you accept?
We accept most common credit cards. In case your card is not supported, and/or your payment failed, please contact us. We can see the reason for failure ...
Wed, 22 May, 2024 at 1:37 PM
Is the renewal automatic?
Purchasing an annual license is a one-time payment only. After the 12-month subscription is over you will have to purchase a renewal license. Click here t...
Sun, 5 May, 2024 at 3:48 PM
What if I don’t want to enter my credit card information online?
We understand your concern with posting your details online. You can rest assured that our site and online store are secure. With that said, if you are ...
Wed, 17 Jul, 2024 at 2:52 PM
Why did my transaction fail?
We apologize for the inconvenience. Please take the following steps before attempting to purchase again: Verify that all the details you entered are c...
Wed, 22 May, 2024 at 5:16 PM
What is your refund policy?
Unless stated differently, Babylon Software maintains a 30-day money back guarantee refund policy for its software products.  Please note that refund wi...
Wed, 17 Jul, 2024 at 2:54 PM
What can I do if I lost my order confirmation?
We are sorry to hear that you lost your order confirmation email.   Please open a ticket with our support team, providing any information which you might ...
Wed, 8 Jun, 2022 at 12:21 PM
What if I never received my license?
Typically, your Babylon license is sent to you immediately, once you complete your purchase.   If not received, please check your junk/spam folder. It mig...
Wed, 17 Jul, 2024 at 3:02 PM
How can I renew my annual license?
We are happy to hear that you like our product and would like to continue working with our software for another year! When renewing your subscription, all ...
Wed, 22 May, 2024 at 3:23 PM
What if I never received my license?
Typically, your Babylon license is sent to you immediately once you complete your purchase.   If you did not receive your Babylon license upon completing ...
Wed, 17 Jul, 2024 at 3:04 PM
Why do I need to upgrade?
Did you get a message that you need to upgrade your Babylon and you are not sure why? If you have an active Monthly or Annual license for Babylon, it si...
Tue, 20 Aug, 2019 at 10:15 AM